Location
- San Francisco, California, 94016
Job Type
- full-time/part-time
Salary
- $24 per hour
About Us
Welcome to Golden Coast, a distinguished hotel renowned for its exceptional service and luxurious accommodations. We are currently seeking an enthusiastic and friendly Hotel Front Desk Associate to join our team and provide outstanding service to our guests.
Job Description
As a Hotel Front Desk Associate, you will be the first point of contact for our guests. You will play a crucial role in ensuring a warm welcome and smooth check-in/check-out experience. This entry-level position is perfect for someone looking to start a career in the hospitality industry.
Responsibilities
- Greet guests warmly upon arrival and provide a friendly, efficient check-in/check-out experience.
- Handle guest inquiries, reservations, and requests both in person and over the phone.
- Maintain accurate records of guest information and room availability.
- Assist guests with luggage and provide information about hotel facilities and services.
- Process payments and manage cash and credit transactions.
- Coordinate with housekeeping and maintenance departments to ensure room readiness.
- Address and resolve guest complaints or issues in a professional and courteous manner.
- Uphold hotel policies and procedures, ensuring a high level of security and confidentiality.
Requirements
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- Friendly, outgoing personality with a genuine desire to help others.
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Proficiency in basic computer skills; experience with hotel management software is a plus.
- Previous customer service experience is preferred but not required.
Benefits
- Competitive hourly wage.
- Health, dental, and vision insurance (for full-time employees).
- Paid time off and holidays.
- Opportunities for career growth and development.
- Employee discounts on hotel stays and services.
- On-the-job training and mentorship from experienced team members.
Apply Now
If you are excited about starting a career in the hospitality industry and have a passion for providing excellent customer service, we would love to hear from you! Please submit your resume and a brief cover letter explaining why you are a great fit for this position to [email address]. Please include “Hotel Front Desk Associate Application” in the subject line.
Apply Now
Contact Us
Trust LCS Staffing to be your best choice for all your staffing needs. With our expertise and dedication, we are committed to providing the highest quality service.